We want you to be satisfied with your purchase. If there is an issue with your order, please contact us as soon as possible so we can review the situation and help resolve it.
1. Returns
We accept eligible return requests within 14 days of delivery.
To be eligible for a return:
* The item must be unused and in its original condition.
* The item must be returned with its original packaging, where applicable.
* You must provide your order number and details of the reason for the return.
* The return request must be submitted within 14 days of delivery.
We reserve the right to refuse a return if the product has been used, damaged after delivery, altered, or otherwise does not meet the conditions above, except where applicable law provides otherwise.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or you receive an item different from what you ordered, please contact us as soon as possible.
Please provide:
* Your order number
* A description of the problem
* Clear photographs of the item and packaging, where applicable
After reviewing the issue, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances and applicable consumer-protection requirements.
3. Items That Cannot Be Returned
For health, safety, hygiene, regulatory, or other applicable reasons, certain products may not be eligible for return once opened, used, or unsealed.
The following may be excluded from returns:
* Opened or used products
* Products damaged through misuse or improper handling
* Products missing their original packaging where the packaging is necessary for resale
* Items specifically identified as non-returnable on the product page
* Any other items that cannot legally be returned under applicable law
Nothing in this policy limits any rights you may have under applicable consumer-protection law.
4. Change-of-Mind Returns
If you simply change your mind after receiving an order, the product must meet the return conditions described above.
Return shipping costs for change-of-mind returns are the customer’s responsibility unless we state otherwise or applicable law requires otherwise.
Original shipping charges are generally non-refundable for change-of-mind returns.
5. Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
If approved, the refund will normally be issued to the original payment method used for the purchase.
Refund processing times can vary depending on the payment provider or financial institution. WooCommerce supports both automatic and manual refund processing depending on the payment gateway used. (WooCommerce)
We will not unnecessarily delay an approved refund.
6. Return Shipping
If the return is due to an incorrect, damaged, or defective item caused by us, we will provide appropriate instructions regarding return shipping.
For approved change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.
Please do not send a return to an address other than the one provided by our support team.
7. Exchanges and Replacements
Where appropriate, we may offer an exchange or replacement instead of a refund.
If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and the return procedure may apply instead.
9. Orders That Have Not Arrived
If your order has not arrived within the stated delivery timeframe, please contact us so we can investigate the shipment.
If an order cannot be fulfilled or is not shipped as promised, applicable consumer-protection requirements may provide rights to cancellation and a refund. Delivery promises should therefore be read together with this policy and any applicable law. (Federal Trade Commission)
10. How to Request a Return or Refund
To request a return, replacement, or refund, contact our customer support team with:
* Your full name
* Order number
* Email address used for the order
* Reason for the request
* Photographs or other evidence where applicable
Please wait for our instructions before sending any item back.
11. Refund Policy for Sale or Promotional Items
Sale and promotional items are subject to the same return conditions unless a different restriction is clearly stated on the relevant product page or at checkout.
Any restriction will not override rights that cannot legally be excluded.
12. Contact Us
If you have questions about this Refund & Returns Policy or need assistance with an order, please contact our customer support team through the contact information provided on our website.
We aim to review refund and return requests as promptly as reasonably possible.
13. Changes to This Policy
We may update this Refund & Returns Policy from time to time to reflect changes to our business, products, payment methods, shipping arrangements, or applicable legal requirements.
The latest version will always be published on this page.